Shipping policy

We ship worldwide. Orders are usually processed in less than 1-3 days.

After our team has processed your order, delivery time will be 3-6 business days.

When you make your purchase, you will receive a confirmation email with your order number. Once we have processed and shipped your package, you will receive an email with your tracking number.

You can track the shipment at any time on our website.

Change of delivery address

If the address provided during checkout is incorrect, the customer is solely responsible for any consequences resulting from the incorrect information. We are not responsible for orders delivered to an incorrectly provided address, lost packages, additional shipping costs, or failed deliveries due to customer error.

Neuralivia is not responsible if the information provided is incorrect.